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How chatwoot Works: Architecture & Code

Project Overview

Chatwoot is an open-source customer support platform designed to help businesses manage customer conversations across many channels, like live chat on a website, email, and social media. It provides a central dashboard for support agents to interact with customers, a customer-facing chat widget for websites, and a system for managing help articles and surveys. The platform also includes an AI agent, 'Captain', to automate responses. It caters to both internal support teams (agents) and external customers, with a 'Super Admin' role for overall application configuration.

Category: tools
Difficulty: intermediete
Tech Stack: Vue.js, Ruby on Rails, ActionCable
Tags: tools

Key Modules & Components

Customer Communication Management: Handles the real-time exchange of messages between agents and customers, including sending, receiving, and displaying messages across various channels. It ensures timely and reliable communication for customer support.
Admin Configuration and Settings: Provides a centralized interface for super administrators to manage and configure global application settings, integrations, and user roles. It ensures the platform can be customized to fit different business needs and security requirements.
Frontend Application Orchestration: Manages the overall structure and behavior of the Vue.js-based frontend applications (dashboard, widget, survey, and v3). It handles routing, state management, and the composition of UI components to deliver interactive user experiences.
Backend Application Core: Provides the foundational structure and runtime environment for the Ruby on Rails backend application. It defines how the application starts, loads its components, and handles incoming requests.
Build and Deployment Pipeline: Automates the process of building, testing, and deploying the Chatwoot application. It ensures consistent and reliable deployments across different environments using tools like Vite and Docker.